2023 SEASON FAQ
TICKETS
How do I book a ticket?
We are no longer operating a pre-booking system.
Are there set times of entry into the Grotto, or guided tours?
No. Check our opening hours on the Visit page, as these vary throughout the year. During opening hours, we don't operate guided tours or set admission slot times. We do restrict visitor numbers in the Grotto, both to protect the mosaic and ensure you have the best visit. This means that at very busy times you might be asked to wait before entering; this is normally for 15 minutes maximum and usually much less.
I’m a Friend, do I need to bring my card?
Yes please! In order to gain free admission, please bring your Friends card.
AT THE GROTTO
What happens when I arrive?
Come and see us at the desk and we'll advise you of the entrance prices and explain a little about your visit.
Will the Grotto be crowded?
We do restrict visitor numbers into the Grotto - however, it is a small, underground space and we ask everyone to be mindful of others and their concerns.
Is the shop open?
Yes, the shop is open. We accept contactless card payments and cash.
Online shopping is available here.
Do you have toilets on site?
We have only one public toilet on site. Please be considerate and leave the space as you would wish to find it.
Can we bring bikes / scooters / prams / rucksacks / luggage?
Large items such as rucksacks / scooters / suitcases etc cannot be taken into the Grotto because of the delicate nature of the structure. You will be able to leave them in the shop, but we’re afraid they usually won’t be in a secure area.
Are dogs allowed?
No, with the exception of assistance dogs, dogs are not allowed in the Grotto, but are welcome in the shop.
What COVID safety measures are in place for 2023?
We have a HEPA air filter installed in the shop and our hand sanitiser station will remain in place on entry. We want you and our team to feel safe and be safe.
